Pricing & Billing

How to Download an Invoice PDF

If you need to view your recent payment history or download a PDF of a recent invoice, follow these steps: Log into your Smith.ai Dashboard. Click the gear icon to go to Settings. Scroll down to the…

Jessica Paxton
Updated 6 months ago by Jessica Paxton

How to update Business information and Billing email

You can now edit your billing email address, as well as your Business information through your VR Dashboard account settings. In your Settings under the Account tab, click on Update Billing email add…

Crystal Field
Updated 8 months ago by Crystal Field

How to update your payment method or credit card for your Virtual Receptionist service

Log in to your Virtual Receptionist Dashboard. Go to your Settings. You'll see your Plan Details, and below are the payment methods. Click add a payment method to update your card on file. Note: For…

Crystal Field
Updated 6 months ago by Crystal Field

Where do I obtain Smith's W-9 information?

Smith.ai is incorporated as a C-Corp in the state of Delaware and does not need a 1099 from you. However, if you determine that you need a W-9 from Smith.ai, you can find it linked below: Download th…

George Jernigan
Updated 10 months ago by George Jernigan

Why are add-ons "per-call?" Why should I pay for this on all calls?

The short answer: Per-call pricing gives you a blended average cost of that functionality, proportional to your call plan. It also scales our costs of support for that add-on proportional to supporti…

Crystal Field
Updated 6 months ago by Crystal Field

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