HELP! I can't receive inbound calls through Keypad!
You have your office directory updated to include your SIP lines, your call routing and schedules are set up and ready to go. You have placed outbound calls to test the system; however, you haven't received any inbound calls. You then attempt to call your new Keypad number but the call won't connect, you hear ringing, then dead air and the line disconnects. What in the world is going on?! STOP, before you panic, we already know what is going on; you are experiencing an issue with your firewall.
- If you are utilizing X-lite or Bria, please see this article for more information.
- If you are utilizing a Softphone or VOIP Desk Phone please see this article for more information.
We're here to help! Please contact us at firstname.lastname@example.org with any questions.