How to Set Up A Polycom Phone with Keypad

Updated 7 months ago by Maddy Martin

Please note: You must first have a SIP phone number before configuring your Polycom phone. Please do not complete the following steps until you've done that.

Line Configuration

Administration Settings > Line Configuration > Line 1

Display Name: keypad

Address: username@keypad.sip.us1.twilio.com

Label: keypad

Line 1 > Authentication

User Login Credentials: No

Domain: keypad.sip.us1.twilio.com

User ID: $your_username

Password: $your_password (Password is CASE SENSITIVE)

Line 1 > SIP Protocol

Enabled: Yes

Line 1 > SIP Protocol > Server 1

Address: keypad.sip.us1.twilio.com

Port: 5060

Register: Yes

Transport: UDP Only

SIP Outbound Proxy

Administration Settings > Call Server Configuration > SIP > SIP Outbound Proxy

Address: keypad.sip.us1.twilio.com

Port: 5060

Transport: UDP Only

Questions?

Contact us for assistance at keypad@smith.ai.

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