How to Handle After-Hours Calls

Once your main menu is configured, you can modify it for daytime hours only, and create a new schedule for evenings and weekends. Just add a new schedule for those times, and set up the call path.

This can be as simple as routing calls to a new voicemail greeting where you:

  1. State that the caller has reached your business after hours, and
  2. Request basic information for a call-back, such as name, phone number, and reason for the call.

Remember that if you are uploading a voicemail greeting, it must be in MP3 format.

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