Ring your team simultaneously or sequentially

Updated 11 months ago by Joelle

During business hours, it's important to quickly capture lead calls. When you opt to "transfer" calls, you have the choice to:

  • Direct-transfer to one person
  • Transfer to multiple people in a set order
  • Transfer to multiple people all at once (a "call blast")

You can set this up in your routing. Just choose "direct transfer" or "call blast*" in any transfer setup.

 Tips: You can stack one or more of the options above. For example, you can attempt a direct transfer, and if that person is unavailable after 10 seconds, "blast" everyone. You can also back up all attempts with a voicemail option.

*Call Blast will not work with SIP phones. Land lines and cell phones only.

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