How to add Q&A to your Smith.ai Chat

  1. Login to your chat dashboard and navigate to your Knowledge Base.
  2. Click on “Q&A” to add frequently asked questions and their answers to your Knowledge Base.
  3. Click “+New Q&A.” This menu also allows you to see the questions you have previously added for your bot.
  4. Add the questions that your leads and clients most frequently ask that require a specific response. 
  5. Save your questions and answers by clicking “Set live.”
  6. Test your bot.   
    Click on the "test your bot here" icon in the lower right-hand corner to test your bot.

Questions? Contact us!

If you're already a Smith.ai client and need help, please email us at support@smith.ai or call us at (650) 727-6484 for assistance.

If you're not yet a Smith.ai client, please schedule a free consultation to get started with our live chat or email us at sales@smith.ai. We'll help you select the best plan to match your business’s growth goals and budget.

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