How to add Q&A to your Smith.ai Chat

Jessica Paxton Updated by Jessica Paxton

  1. Login to your chat dashboard and navigate to your Knowledge Base.
  2. Click on “Q&A” to add frequently asked questions and their answers to your Knowledge Base.
  3. Click “+New Q&A.” This menu also allows you to see the questions you have previously added for your bot.
  4. Add the questions that your leads and clients most frequently ask that require a specific response. 
  5. Save your questions and answers by clicking “Set live.”
  6. Test your bot.   
    Click on the "test your bot here" icon in the lower right-hand corner to test your bot.

Questions? Contact us!

If you're already a Smith.ai client and need help, please email us at support@smith.ai or call us at (650) 727-6484 for assistance.

If you're not yet a Smith.ai client, please schedule a free consultation to get started with our live chat or email us at sales@smith.ai. We'll help you select the best plan to match your business’s growth goals and budget.

How did we do?

How to Update Your Contact Information on Your Smith.ai Chat Dashboard

How to sign up for Chat

Contact