How to forward calls from Verizon Business to Smith.ai

Crystal Field Updated by Crystal Field

Follow the steps outlined below to forward calls from your Verizon phone to your Smith.ai receptionists:

Direct Call Forwarding
  1. Open the Phone app on your smartphone (or use the dial pad on your basic phone) and dial *72 then your 10-digit Smith.ai number.
    (e.g., *72-818-123-4567.)
  2. Tap the Call icon and wait to hear a confirmation tone or message.
Call Forwarding if Busy/ No Answer
  1. Open the Phone app on your smartphone (or use the dial pad on your basic phone) and dial *71 then your 10-digit Smith.ai number.
    (e.g., *71-818-123-4567.)
  2. Tap the Call icon and wait to hear a confirmation tone or message.
To turn off the call forwarding
  1. Open the Phone app on your smartphone (or use the dial pad on your basic phone) and dial *73.
  2. Tap the Call icon and wait to hear a confirmation tone or message.

For information on forwarding using your mobile Verizon app or computer, click here.

Questions? Contact us!

If you're already a Smith.ai client and need help, please email us at support@smith.ai or call us at (650) 727-6484 for assistance.

If you're not yet a Smith.ai client, please schedule a free consultation to get started with our virtual receptionist services or email us at sales@smith.ai. We'll help you select the best plan to match your business’s growth goals and budget.

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