How to Forward Calls from Grasshopper to Smith.ai

Maddy Martin Updated by Maddy Martin

Grasshopper customers will need to set up call forwarding to Smith.ai in order for our receptionists to answer your calls.

As soon as you're signed up for Smith.ai and have completed the onboarding process, follow the directions below to change the settings in your Grasshopper account to ensure your calls are being forwarded correctly. 

How to forward calls from Grasshopper to Smith.ai

There are two sets of instructions for forwarding calls from Grasshopper, depending on when you created your account:

If you signed up for Grasshopper after June 2011:

  1. Log in to your Grasshopper account.
  2. Check which extension your main number is being sent to under Numbers, and transfer to extension.
  3. Click on "Extensions."
  4. Choose the extension for which you'll be adding a call forwarding number, and click the Edit button.

  1. Click "Add a forwarding number."
  2. Enter your Smith.ai number as the "forwarding number," select "Calls will connect to you as soon as you pick up," enter "Smith.ai" in the Description, and set the call-forwarding hours to 24/7 or specific hours if you don't want 24/7 answering from Smith.ai.
  3. Click "Add this number."
  4. Make sure you have the Smith line toggled on, and set the Caller ID to the caller's number.

  1. Click Save.

If you signed up for Grasshopper before June 2011:

  1. Log in to your Grasshopper account.
  2. Click on "Settings," and then "Extensions.
  3. Choose the extension for which you'll be adding a call forwarding number.
  4. Click "Call Forwarding" in the sidebar, and turn on call forwarding.
  5. Click "Add number."
  6. Enter your Smith.ai number as the "forwarding number," select "Calls will connect to you as soon as you pick up," enter "Smith.ai" in the Description, and set the call-forwarding hours.
  7. Click "Add number."

Questions? Contact us!

If you're already a Smith.ai client and need help, please email us at support@smith.ai or call us at (650) 727-6484 for assistance.

If you're not yet a Smith.ai client, please schedule a free consultation to get started with our virtual receptionist services or email us at sales@smith.ai. We'll help you select the best plan to match your business’s growth goals and budget.

How did we do?

How to Forward Calls from FreedomVoice

How to Forward Calls from Law Ruler to Smith.ai

Contact