Self-Service Web Chat

11 articles

Self-Service Chat Beta Program Details

Smith.ai's Self-Service Web Chat is a solution for businesses who want web chat answered by their own staff, a well-trained chatbot, or both. The product is still in beta , and we need your feedback!…

Updated 2 weeks ago by Kelsey Johnson

How to use Spanish/English Translation in Self-Service Web Chat

Please note before you begin that Spanish/English translation services incur a $.50 charge each for translated conversations. Make sure your widget's greeting notifies web visitors that you can chat…

Updated 1 month ago by Kelsey Johnson

Setting Yourself as "Available" in Self-Service Web Chat

When you sign into your web chat account, you will automatically be set as unavailable. There will be a red dot by your name and avatar, and a red border around the window. Click on your avatar and c…

Updated 1 month ago by Kelsey Johnson

Assign Yourself A Conversation in Self-Service Web Chat

You must assign yourself a conversation in order to respond to web visitors. When the web visitor engages with your chat widget, your browser will ping you with an alert. Go to your chat dashboard an…

Updated 2 months ago by Kelsey Johnson

Customize Web Chat Away and After-Hours Messages

Since you can't always be available to answer chats, set your offline and away messaging for a better user experience, even if you aren't readily available. Set the hours in which you plan to be avai…

Updated 2 months ago by Kelsey Johnson

How to Use Business Details in Website Chat

Business details help you provide all of the necessary information about your business to visitors by making sure it’s easily accessible during a conversation. Navigate to Settings > Business Info. C…

Updated 2 months ago by Kelsey Johnson

Add A Link to Your Calendar in Web Chat

Navigate to Settings > Business Info. Click on “Links.”. Click “+ Add Link. Choose a clear label like “Calendar” or “Schedule” and include a link to whatever scheduling tool you use. Click Save. You…

Updated 2 months ago by Kelsey Johnson

Add A Link to Your Billing Software in Web Chat

Navigate to Settings > Business Info. Click on “Links.”. Click “+ Add Link. Choose a clear label like “Billing” or “Payment” and your billing software payment link. Click Save. You can access this li…

Updated 2 months ago by Kelsey Johnson

Adding a "Quick Reply" in Web Chat

A Quick Reply is a canned response that can be used at any time when you are chatting with a web visitor. For example, if most visitors initially ask for information, you could have a Quick Reply tha…

Updated 2 months ago by Kelsey Johnson

What happens to my data when I remove web chat add-ons?

This article relates to Smith.ai's Self-Service Web Chat. You will not lose any data in your account associated with add-on features; features will simply remain inactive unless you choose to turn th…

Updated 2 months ago by Kelsey Johnson

Invite Team Members to Self-Service Web Chat

Add team members to your Self-Service Web Chat to help you answer chats in shifts or at high volume time periods. Each additional team member (not the account owner) costs $5/month. In the sidebar of…

Updated 2 months ago by Kelsey Johnson