Keypad

47 articles

Keypad User Guide

15 articles by 1 author

Keypad FAQ

Before Getting Started. How is the call quality? Will I experience ring delays or poor clarity? From former customers of phone systems like RingCentral and Grasshopper, we’ve heard about many issues…

Updated 2 weeks ago by Justin Maxwell

Setting Up Your Keypad Mobile App

Download the Keypad by Smith.ai App to your smart phone. Enter the email address and password associated with your Keypad account. Then click "Login". You will then be asked if you would like to rece…

Updated 1 week ago by Coralyn Stahura

Why Does Porting a Phone Number Take So Long?

"Delays in number porting cost consumers money and impede their ability to choose providers based solely on price, quality, and service.” - FCC We understand the frustrations involved with trying to…

Updated 2 weeks ago by Maddy Martin

Keypad: What to Expect When Signing Up

Signing up with Keypad is easy and takes less than 5 minutes. You can get a new business number or port in (transfer) your existing business number. When you sign up at https://smith.ai/keypad , here…

Updated 2 weeks ago by Maddy Martin

Keypad Live Demo - All Features [VIDEO]

In our Keypad Live Demo video , you will get to see all features of the Keypad cloud phone system in detail, so you know exactly what to expect before you sign up!. Don't want to watch all 25 minutes…

Updated 2 weeks ago by Maddy Martin

Installing Keypad for Android

Keypad is available on the Play Store. If you are having trouble installing it, you can try manually installing the latest version found here: Keypad 1.7.6 for Android

Updated 3 weeks ago by Justin Maxwell

How to send multiple documents with Keypad Fax

Keypad is only capable of faxing one file at a time. But that's a problem if you have multiple documents you want to send. If it was a physical fax, you'd just stack the documents on top of each othe…

Updated 1 month ago by Justin Maxwell

Keypad: How to Set Up Call Recording and Access Your Previously Recorded Calls

Keypad comes with the option to have your calls recorded. What this means is that you have the ability to record both inbound and outbound calls made through Keypad. There are a variety of reasons on…

Updated 2 months ago by Coralyn Stahura

My phone keeps picking up my voicemail, but I want Keypad to do it

You can do two things to fix this: 1. Reduce the amount of time Keypad attempt a transfer. You want to make it less than it takes your phone to pick up. Start with 20s: OR. 2. increase the amount of…

Updated 3 months ago by Justin Maxwell

International Calls

Are international calls included in my plan minutes? You can only make calls within the U.S. and Canada (at no additional charge) from your Keypad number. We are working to expand your call coverage…

Updated 3 months ago by Justin Maxwell

Fixing problems with X-Lite or Bria

This article addresses two common problems with X-Lite and Bria: Calls work but do not pick up audio from your your mic or headset (usually on desktop computers). Outbound calls work but inbound do n…

Updated 3 months ago by Justin Maxwell

How to Set-up Teams for Keypad

The account owner will need to login to their account. From the toolbar on the left side, click on the "team" icon at the bottom. From this screen, you will have access to any team members already li…

Updated 3 months ago by Coralyn Stahura

Router Settings for Keypad and SIP Phones

If you're using a SIP phone behind a firewall or router, you may need to open up ports for it to function properly. Most modern phones and modern routers can accomplish this for you automatically usi…

Updated 5 months ago by Justin Maxwell

HELP! I can't receive inbound calls through Keypad!

You have your office directory updated to include your SIP lines, your call routing and schedules are set up and ready to go. You have placed outbound calls to test the system; however, you haven't r…

Updated 5 months ago by Coralyn Stahura

Call blast limitations for SIP lines

The Situation. You've set up your Keypad account, created a SIP line for each member of your team on their hardware (SIP) phones, but now the routing will not work as expected — you were hoping to pe…

Updated 6 months ago by Coralyn Stahura

How to Distinguish "Business" from "Personal" Calls Using Caller ID

Many small business owners use their personal cell phones to receive calls for both personal and business calls by having their business phone ring to their cell phone. The problem is, you likely ans…

Updated 6 months ago by Maddy Martin

Import Contacts to Keypad with a CSV File

Click "Contacts" located on the left toolbar. Click the down arrow in the blue "Add Contact" button. Select "import CSV". Click on "browse." Select the CSV file from your computer and select "Import.…

Updated 7 months ago by Coralyn Stahura

Verifying that your Bria mobile app is working correctly

Your account status should be "Registered" and the account should be set to Enabled. This will only work if you have entered the correct username, password, and domain.. You should see the green arro…

Updated 10 months ago by Justin Maxwell

Problems with Google Voice and Keypad (or any IVR)

Search results for "google voice for business" are hundreds deep, listing reasons why you shouldn't use Google Voice for your business. A support contributor on the GV support forums (since GV has no…

Updated 11 months ago by Justin Maxwell

Do you support SMS over SIP on my mobile phone (via Bria, X-Lite, etc.)?

We'd love to, but it's not possible. Hypothetically, if you skip a cloud phone provider and set up a call system with only Bria, then they create a gateway for incoming/outgoing SMS messages just lik…

Updated 11 months ago by Justin Maxwell

Do you support call transfer?

Do you support call transfer? You can't currently take a call and transfer it to someone else with Keypad, leaving the line. You can, however, add a third party to a call via conference call or call…

Updated 11 months ago by Justin Maxwell

How to record your own greetings (or have someone do it for you)

Doing It Yourself. Recording your own greeting is easy and doesn't require any custom software. It's all available online. We recommend Online Voice Recorder , which allows you to record your greetin…