Keypad

50 articles

​Keypad FAQ

Before Getting Started. How is the call quality? Will I experience ring delays or poor clarity? From former customers of phone systems like RingCentral and Grasshopper, we’ve heard about many issues…

Updated 3 months ago by Joelle

How to Set-up Teams for Keypad

The account owner will need to login to their account. From the toolbar on the left side, click on the "team" icon at the bottom. From this screen, you will have access to any team members already li…

Updated 2 months ago by Coralyn Stahura

Keypad Live Demo - All Features [VIDEO]

In our Keypad Live Demo video , you will get to see all features of the Keypad cloud phone system in detail, so you know exactly what to expect before you sign up!. Don't want to watch all 25 minutes…

Updated 3 months ago by Joelle

Keypad Outbound Call Troubleshooting

As you may already know, when utilizing the Keypad App on your mobile phone you are prompted to call your Keypad number. For more information regarding this and why the app is designed this way, plea…

Updated 3 months ago by Joelle

Setting Up Your Keypad Mobile App

Download the Keypad by Smith.ai App to your smart phone. Enter the email address and password associated with your Keypad account. Then click "Login". You will then be asked if you would like to rece…

Updated 3 months ago by Joelle

Keypad: What to Expect When Signing Up

Signing up with Keypad is easy and takes less than 5 minutes. You can get a new business number or port in (transfer) your existing business number. When you sign up at https://smith.ai/keypad , here…

Updated 3 months ago by Joelle

Installing Keypad for Android

Keypad is available on the Play Store. If you are having trouble installing it, you can try manually installing the latest version found here: Keypad 1.7.6 for Android

Updated 3 months ago by Joelle

How to send multiple documents with Keypad Fax

Keypad is only capable of faxing one file at a time. But that's a problem if you have multiple documents you want to send. If it was a physical fax, you'd just stack the documents on top of each othe…

Updated 3 months ago by Joelle

Keypad: How to Set Up Call Recording and Access Your Previously Recorded Calls

Keypad comes with the option to have your calls recorded. What this means is that you have the ability to record both inbound and outbound calls made through Keypad. There are a variety of reasons on…

Updated 3 months ago by Joelle

My phone keeps picking up my voicemail, but I want Keypad to do it

You can do two things to fix this: 1. Reduce the amount of time Keypad attempt a transfer. You want to make it less than it takes your phone to pick up. Start with 20s: OR. 2. increase the amount of…

Updated 3 months ago by Joelle

International Calls

Are international calls included in my plan minutes? You can only make calls within the U.S. and Canada (at no additional charge) from your Keypad number. We are working to expand your call coverage…

Updated 3 months ago by Joelle

Fixing problems with X-Lite or Bria

This article addresses two common problems with X-Lite and Bria: Calls work but do not pick up audio from your your mic or headset (usually on desktop computers). Outbound calls work but inbound do n…

Updated 3 months ago by Joelle

Router Settings for Keypad and SIP Phones

If you're using a SIP phone behind a firewall or router, you may need to open up ports for it to function properly. Most modern phones and modern routers can accomplish this for you automatically usi…

Updated 3 months ago by Joelle

HELP! I can't receive inbound calls through Keypad!

You have your office directory updated to include your SIP lines, your call routing and schedules are set up and ready to go. You have placed outbound calls to test the system; however, you haven't r…

Updated 3 months ago by Joelle

Call blast limitations for SIP lines

The Situation. You've set up your Keypad account, created a SIP line for each member of your team on their hardware (SIP) phones, but now the routing will not work as expected — you were hoping to pe…

Updated 3 months ago by Joelle

How to Distinguish "Business" from "Personal" Calls Using Caller ID

Many small business owners use their personal cell phones to receive calls for both personal and business calls by having their business phone ring to their cell phone. The problem is, you likely ans…

Updated 3 months ago by Joelle

Import Contacts to Keypad with a CSV File

Click "Contacts" located on the left toolbar. Click the down arrow in the blue "Add Contact" button. Select "import CSV". Click on "browse." Select the CSV file from your computer and select "Import.…

Updated 3 months ago by Joelle

Verifying that your Bria mobile app is working correctly

Your account status should be "Registered" and the account should be set to Enabled. This will only work if you have entered the correct username, password, and domain.. You should see the green arro…

Updated 3 months ago by Joelle

Problems with Google Voice and Keypad (or any IVR)

Search results for "google voice for business" are hundreds deep, listing reasons why you shouldn't use Google Voice for your business. A support contributor on the GV support forums (since GV has no…

Updated 3 months ago by Joelle

Do you support SMS over SIP on my mobile phone (via Bria, X-Lite, etc.)?

We'd love to, but it's not possible. Hypothetically, if you skip a cloud phone provider and set up a call system with only Bria, then they create a gateway for incoming/outgoing SMS messages just lik…

Updated 3 months ago by Joelle

Do you support call transfer?

Do you support call transfer? You can't currently take a call and transfer it to someone else with Keypad, leaving the line. You can, however, add a third party to a call via conference call or call…

Updated 3 months ago by Joelle

Removing or Deleting a Number

Log in to your Keypad account. Click the gear icon then click "Remove number.".. This will remove all of the previous call records associated with your account and it is irreversible..

Updated 3 months ago by Joelle

Add-Ons

What are Add-ons? An Add-on is a completely optional feature that you pay on top of the base pricing. Add-ons include voicemail transcription, call recording, toll-free numbers, and more. How do you…

Updated 3 months ago by Joelle

Keypad for Mobile Devices

Keypad for iOS Phones. https://itunes.apple.com/us/app/smith-ai-keypad/id1417588062?mt=8 Keypad for Android Phones. Currently in Beta. Please contact us if you'd like to install it.

Updated 3 months ago by Joelle

My Keypad App isn't making calls properly

Problem: When you call out from your Keypad Mobile App (not web client), you reach your own greeting or menu system Solution: This is a rare problem with verification. Please follow these steps: Tap…

Updated 3 months ago by Joelle

Why does the app call my own number?

In order to hide your personal number and show your Keypad number as Caller ID, the app actually dials your Keypad number first before connecting to the intended recipient, which is why you will see…

Updated 3 months ago by Joelle

Advanced Keypad Greetings

Our text-to-speech engine handles standard sentence structure, and reads them in a friendly, somewhat robotic voice. For most users, the default is satisfactory. However, if you want to get under the…

Updated 3 months ago by Joelle

Placing calls (a "Call Out") from any phone via your Keypad number

You want to place a call (a "call out") from any phone — land line or cell — but you want the Caller ID to show your Keypad number. Easy! First, make sure you've given permission to this number in yo…

Updated 3 months ago by Joelle

Sending and Receiving MMS Messages

You can send and receive MMS image messages, both on desktop and mobile.. Sending MMS. Just click on the image icon next to the text field in the messages section of the web browser or iPhone app. Th…

Updated 3 months ago by Joelle

Understanding Keypad Fax

Fax is an optional add-on service within Keypad. Fax pricing. 1 fax number. 200 pages included. $10/month + 5¢ per page over 200 Additional fax numbers can be added for $10/month. How to send a Fax i…

Updated 3 months ago by Joelle

Transcribing your recorded calls & voicemails

To transcribe your audio calls or voicemails, we recommend Descript : Descript is a newcomer in the transcription scene, but we recommend them. Like Smith.ai, they disrupted a plateaued industry with…

Updated 3 months ago by Joelle

Keypad Pricing

We've built Keypad to be simple — both from a usability point-of-view and a pricing point-of-view. If you're not using fax, toll-free numbers, or international minutes, why pay for them? Plan. One Ke…

Updated 3 months ago by Joelle

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