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Keypad

​Keypad FAQ

Before Getting Started. How is the call quality? Will I experience ring delays or poor clarity? From former customers of phone systems like RingCentral and Grasshopper, we’ve heard about many issues …

Updated 1 month ago by Justin Maxwell

Problems with Google Voice and Keypad (or any IVR)

Search results for "google voice for business" are hundreds deep, listing reasons why you shouldn't use Google Voice for your business . A support contributor on the GV support forums (since GV has n…

Updated 1 week ago by Justin Maxwell

Do you support SMS over SIP on my mobile phone (via Bria, X-Lite, etc.)?

We'd love to, but it's not possible. Hypothetically, if you skip a cloud phone provider and set up a call system with only Bria, then they create a gateway for incoming/outgoing SMS messages just lik…

Updated 1 week ago by Justin Maxwell

Do you support call transfer?

Do you support call transfer? You can't currently take a call and transfer it to someone else with Keypad, leaving the line. You can, however, add a third party to a call via conference call or call …

Updated 1 week ago by Justin Maxwell

How to record your own greetings (or have someone do it for you)

Doing It Yourself. Recording your own greeting is easy and doesn't require any custom software. It's all available online. We recommend. Online Voice Recorder , which allows you to record your greeti…

Updated 3 weeks ago by Justin Maxwell

Removing or Deleting a Number

Log in to your Keypad account. Click the gear icon then click "Remove number." This will remove all of the previous call records associated with your account and it is irreversible.

Updated 3 weeks ago by Justin Maxwell

Add-Ons

What are Add-ons? An Add-on is a completely optional feature that you pay on top of the base pricing. Add-ons include voicemail transcription, call recording, toll-free numbers, and more. How do you …

Updated 3 weeks ago

Keypad for Mobile Devices

Keypad for iOS Phones https://itunes.apple.com/us/app/smith-ai-keypad/id1417588062?mt=8. Keypad for Android Phones. Currently in Beta. Please contact us if you'd like to install it.

Updated 1 month ago by Justin Maxwell

Why does the app call my own number?

In order to hide your personal number and show your Keypad number as Caller ID, the app actually dials your Keypad number first before connecting to the intended recipient, which is why you will see …

Updated 1 month ago by Justin Maxwell

Advanced Keypad Greetings

Our text-to-speech engine handles standard sentence structure, and reads them in a friendly, somewhat robotic voice. For most users, the default is satisfactory. However, if you want to get under the…

Updated 1 month ago by Justin Maxwell

Placing calls (a "Call Out") from any phone via your Keypad number

You want to place a call (a "call out") from any phone — land line or cell — but you want the Caller ID to show your Keypad number. Easy! First, make sure you've given permission to this number in yo…

Updated 1 month ago by Justin Maxwell

Sending and Receiving MMS Messages

You can send and receive MMS image messages, both on desktop and mobile. Sending MMS. Just click on the image icon next to the text field in the messages section of the web browser or iPhone app. The…

Updated 1 month ago by Justin Maxwell

Understanding Keypad Fax

Fax is an optional add-on service within Keypad. Fax pricing 1 fax number 200 pages included $10/month + 5¢ per page over 200. Additional fax numbers can be added for $10/month. How to send a Fax in …

Updated 2 months ago by Maddy Martin

Transcribing your recorded calls & voicemails

To transcribe your audio calls or voicemails, we recommend. Descript : Descript is a newcomer in the transcription scene, but we recommend them. Like Smith.ai, they disrupted a plateaued industry wit…

Updated 2 months ago by Justin Maxwell

Keypad Live Demo - All Features [VIDEO]

In our. Keypad Live Demo video , you will get to see all features of the Keypad cloud phone system in detail, so you know exactly what to expect before you sign up! Don't want to watch all 25 minutes…

Updated 2 months ago by Maddy Martin

Keypad: What to Expect When Signing Up

Signing up with Keypad is easy and takes less than 5 minutes. You can get a new business number or port in (transfer) your existing business number. When you sign up at https://smith.ai/keypad , here…

Updated 2 months ago by Maddy Martin

Keypad Pricing

We've built Keypad to be simple — both from a usability point-of-view and a pricing point-of-view. If you're not using fax, toll-free numbers, or international minutes, why pay for them? Plan. One Ke…

Updated 5 months ago