My Keypad App isn't making calls properly

Updated 3 months ago by Joelle

Problem:

When you call out from your Keypad Mobile App (not web client), you reach your own greeting or menu system

Solution:

This is a rare problem with verification. Please follow these steps:

  1. Tap the Keypad logo (9 dots in a circle) in the top bar three times
  2. Log out of the app
  3. Log back in

It should now work. If it doesn't, let us know.

How did we do?

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