Connecting Facebook Messenger to Chat

Justin Maxwell Updated by Justin Maxwell

You can now connect your business Facebook page to Live Chat and our agents will answer all messages sent to your business via Facebook Messenger.

Note: this is just for your Business page. We will not receive any messages sent to your personal account.

Connect Facebook Messenger to your Chat account

Step by step instructions for getting set up

  1. Sign into your account or sign up for Live Chat if you don’t have an account yet.
An icon screenshot with an arrow pointing at the icon with three lower prongs and an arrow pointing up
  1. Choose the Facebook Messenger channel
  1. Click “Sign into Facebook”
  1. A new page will pop up, requiring you to log into your Facebook account
  2. Choose which page(s) you want us to answer chats for
  3. Approve access to your messages
  4. That’s it! You should see a success screen like this one

We recommend testing out the service by messaging your business page on Facebook Messenger (or having a friend do it). We’ll never charge for tests — or spam/sales for that matter!

This service is currently only available for Live Chat, not our AI chatbot. 

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