Do you support call transfer?

Keypad, by Smith.ai, is no longer accepting sign-ups
Unfortunately, we're not accepting new signups for Keypad right now. As our products have grown in the past few years, we're seeing features of Keypad better integrated as part of a the overall Smith.ai product suite. In the meantime, we recommend Phone.com, Nextiva and Grasshopper.

What next?
Keypad offered IVRs (menus), call analytics, call recording, and much more. Depending on your plan, we may offer these as add-ons for your Smith.ai call handling plans, but not independently as their own product. For more information, please let your account manager know you're interested.

Existing Keypad users
You may sign in here.

Do you support call transfer?

You can't currently take a call and transfer it to someone else with Keypad, leaving the line. You can, however, add a third party to a call via conference call or call merge functions on your phone.

However, we frequently hear requests for call transfer that are actually solved by other things Keypad does. Here's the most common example:

I want calls to go to my receptionist to first field the incoming calls, and then they can transfer the calls to me. If they are out at lunch, though, I want to be able to take the call.

That's exactly what call routing is for. When you set up incoming call routing to Call Blast, it can ring both you and your receptionist simultaneously. If the receptionist picks up after a few rings, great! If not, you can decide to pick up the call yourself. Alternatively, you can set the call routing to Sequential, so that it will first try your receptionist for a fixed amount of time (e.g., 10 seconds) and then call you after. In that situation, you'll know that if a call is coming to you, it's because your receptionist did not answer in time.

If that still won't work for you, please let us know. Your feature requests and feedback continue to make Keypad better for everyone.

Questions? Contact us!

If you're already a Smith.ai client and need help, please email us at support@smith.ai or call us at (650) 727-6484 for assistance.

If you're not yet a Smith.ai client, please schedule a free consultation to get started with our virtual receptionist services or email us at sales@smith.ai. We'll help you select the best plan to match your business’s growth goals and budget.

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