Setting Yourself as "Available" in Self-Service Web Chat
- When you sign into your web chat account, you will automatically be set as unavailable. There will be a red dot by your name and avatar, and a red border around the window.
- Click on your avatar and choose "Set Yourself as Available"
- You will be available to chat when your avatar has a green dot. Then, you can assign yourself a conversation and start chatting with web visitors.