Getting notified when you have a new chat
Smith.ai Live Chat Software works best when you and your staff are ready to respond during set available hours.
If you're logged in and at your computer, you'll get a desktop notification and hear a chime sound when someone initiates a chat conversation.
You'll also receive an SMS notification on your phone. You can't yet respond to chats via text message, so you'll need to use a desktop computer to respond from your dashboard.
Please make sure the mobile number associated with your account is correct here: